Terms & Conditions

Payment

We accept secure payments by Google Wallet, PayPal and direct bank transfer payments to our UK sterling account (BACS).

Shipping

Stock items are shipped within 1-2 business days (Monday to Friday) unless otherwise stated. Shipping costs are calculated during checkout.

International customers are responsible for any customs fees and/or delays that may arise.

Returns

If for any reason you are unhappy with any of the goods supplied you can return them within 7 days beginning on the following day after delivery. You must contact us on returns(at)reprapshack(dot)co(dot)uk for returns authorization (RMA) before sending the items back.

  • If the goods are faulty or incorrect goods were supplied we will provide a replacement or full refund including original delivery costs. We will also cover reasonable return costs.
  • Unwanted items must be returned in a fully resalable condition; a full refund including shipping costs will be provided. You will need to cover the cost of returning the item to us.

All refunds will be provided within 2-3 days after receiving the returned items by us but no later than within 30 days of return authorization request.

Privacy Policy

We hate spam passionately. We will never make available any of your personal details to any third party.

This site uses cookies to store information on your computer. Some of these cookies are essential to make some of the features of our site (such as on-line ordering) to work. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site.

By using our site you accept the terms of this Privacy Policy.

Disclaimer

Yep, we’re joining the pack and covering our backs. It’s all pretty obvious stuff but apparently it needs to be said :)

In no circumstances shall RepRapShack or its suppliers, partners, or affiliates, be liable for any direct, indirect, incidental, or consequential damages including, without limitation, lost revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this website, damages resulting from the use of the information or materials presented on this website, whether based on warranty, contract, tort, or any other legal theory even if RepRapShack or its suppliers, partners, or affiliates, have been advised of the possibility of such damages.